A shipping snafu successfully settled
I like to order a lot of online books, and a recent shipment of books on philosophy/religion posed a bit of a problem — they failed to ship me a book that I ordered, and inadvertently substituted another title. I called the company on the telephone and, based on my experience in dealing with other companies, I expected to have to navigate a complicated menu system. Prepared for the worst, I gave them a call — only to be pleasantly surprised that they had installed a voice recognition system so that I only had to say the words “shipping department” and I was instantly transferred to a person who had me straightened out in about two minutes flat — how’s that for superior customer service?
Posted in Technology |